{"data":{"_id":"65333169-e8d7-4fda-844e-a0dec7222d63","createdOn":"2024-11-05T20:17:22.917Z","updatedOn":"2025-08-12T17:37:59.824Z","domainId":465067963,"botName":"Citizens Bank ","primaryColor":"#00a0af","textColor":"#FFFFFF","ccgId":"b00aa863-3aed-4417-89b8-9e070ac38f52","botAvatarUrl":"https://d1lvyn09g7nf92.cloudfront.net/elt-iva-resources-prod/chat/bot.png","widgetIconUri":"Citizens-Bank-Of-Las-Cruces-465067963/sbr/widgetIcon_1732318729.png","widgetIconUrl":"https://d1lvyn09g7nf92.cloudfront.net/Citizens-Bank-Of-Las-Cruces-465067963/sbr/widgetIcon_1732318729.png?Expires=1782553589\u0026Signature=XrGYlsqc5VCgVzLiDqUAv3FpBsnXnXsTbFzMLcziPhhlM9oJHv1vGbQjKAQ8f8-eso5TL45rhZfim-StgCz1Q~612shdZfUMAVyx2HJXgxs43mwGWOTKMO8-p81~DXOKOQNq35fyK9Dk2LUJ5ESMMxWb3MB3CliZWaO8aH2t6xKqS4AAPS0zXBfTzhTN0WBomtlNnrssgXpBj2Ow8Nw303wbL9kjc8j~PUonhh6Pmq~rehxx22K8-RJF0LoWwGC1oSM~oaqymTBFtQWtBLyZXFmdLXfPlj9ia1l-FGBKlSezNVODJaevmYXPxm1zNnhZK-y9OQw3VEODYrUGbC8uWA__\u0026Key-Pair-Id=APKAJ2NIENK5IQFNL4CQ","genAIConfig":{},"logoUri":"Citizens-Bank-Of-Las-Cruces-465067963/sbr/logo_1731083073.png","logoUrl":"https://d1lvyn09g7nf92.cloudfront.net/Citizens-Bank-Of-Las-Cruces-465067963/sbr/logo_1731083073.png?Expires=1782553589\u0026Signature=LEjZIX2uRMHfHoTCovrqkTBcFQYyoUEEs-7mdKRT7JUXeLfD0vBE4cGjLo3bUZDegNsALjyAhQIXg67-ZchX7pfURnZvckbuRElqvOiFfEyN1C47yc4p50NFVY6kPTuGj2iPfg-kXMN79fHhlURD2GVshZCLs5kAlj5pAQ5aIHldzh4ydb~x5xvWDUnVULfn5ZXQ3J6IZa5eBWFbT4nrngx05B0M5AmY6Bgg51HGvxN9vOQTIMcrp5yovG~zgXcIdzFWibnWywO4oUaM3gi9JKQsKQlZWidseZeY5xMhstgB1DOvQ6394Wbjn2jMBIA7wwfkc1OiU3xqNaHlZQxpjg__\u0026Key-Pair-Id=APKAJ2NIENK5IQFNL4CQ","idleTimeConfig":{"autoIdleResponse":"Hello! If you have questions or need help, please feel free to ask here. If we don't hear from you, the session will close automatically in sometime. Thank you!","chatBotIdleTime":"10","chatBotIdleTimeFormat":"mins","chatBotSessionClosureTime":"1","chatBotSessionClosureTimeFormat":"mins","chatBotIdleToCloseTime":"2","chatBotIdleToCloseTimeFormat":"mins"},"generalSettings":{"enableOpenLinkInNewTab":true,"enableSurveyForm":false,"ratingHeader":"How was your experience?","recommendationHeader":"How likely are you to recommend this service?","enableAppointments":false,"endButtonPrimaryColor":"#D75C54","endButtonTextColor":"#ffffff","startButtonPrimaryColor":"#007BFF","startButtonTextColor":"#ffffff","startButtonText":"Start Video Call","enableQ2MobileStartButton":false,"q2MobileStartButtonPrimaryColor":"#2D2759","q2MobileStartButtonTextColor":"#ffffff","q2MobileStartButtonText":"Start Chat","standardWelcomeMessage":"We're here for you","feedbackMessage":"Thank you for contacting us today","welcomeMessage":"","welcomeMessageDescription":"","tosUrl":"https://eltropy.com/legal/","showWaitingScreenQueuePosition":true,"showWaitingScreenDefaultImages":false,"enableMoveableIcon":false,"enableDocUpload":true,"enableAnimation":false,"offerTranscript":true,"hideConversationPanel":false,"phoneNumberConfig":"Required","nameConfig":"Required","phoneNumber":"+15182415591","bannoVideoButtonText":"Start Video Banking","bannoVideoDescription":"Please click the button below to join the video call","aiContinuationMessage":"Go to main menu","disclaimer":"AI can make mistakes. Please verify the provided sources.","enableFlyoutMessage":true,"flyoutMessage":"Hi! I'm here to assist you. Need help? Click here to chat with me anytime.","phoneNumberText":"\u003cp\u003e\u003cspan\u003eFor security purposes, and if we should get disconnected, please enter your 10-digit mobile phone number. If you are an international customer, please call us at 575-647-4100 to request a video link by email. \u003c/span\u003e\u003c/p\u003e","contactNameText":"With whom do I have the pleasure of chatting today?","enableTermsOfService":true,"enableTermsOfServiceConsent":true,"termsOfServiceInfo":"\u003cp\u003eBy checking this box, you agree to our \u003ca href=\"https://eltropy.com/legal/\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eterms of service\u003c/a\u003e before continuing.\u003c/p\u003e","enableResponseFeedback":true,"responseFeedbackPageMessage":"Thank you for your feedback!","verifyPhoneNumberViaOTP":true,"enablePreConnectVideoCall":true,"enableRestrictJoinWithoutPermission":true,"enableAgentFocusedVideoLayout":false,"isFallbackMenuEnabled":true,"isContextChatBotEnabled":false,"enableEstimatedWaitTime":true,"showCoBrowseEntry":false},"domainName":"Citizens Bank Of Las Cruces","engagementText":"Live Video Banker!","showEltropyLogo":true,"ncrVideoButtonText":"","ncrVideoDescription":"","brandingIds":["0cfce0f8-cef7-458c-9c96-eeaf5b3b438c"],"defaultBotAvatarUrl":"https://d1lvyn09g7nf92.cloudfront.net/elt-iva-resources-prod/chat/bot.png","defaultWidgetIconUrl":"https://d1lvyn09g7nf92.cloudfront.net/elt-iva-resources-prod/chat/widgetIcon.png","isDomainUsingMultiBranding":false,"primaryLanguage":"en","localization":{"es":{"autoIdleResponse":"¿Hay algo más en lo que podamos ayudarle? Si no recibimos noticias suyas, este chat se cerrará automáticamente.","ratingHeader":"¿Cómo fue tu experiencia?","recommendationHeader":"¿Qué tan probable es que recomiende este servicio?","responseFeedbackPageMessage":"¡Gracias por sus comentarios!","phoneNumberText":"Por motivos de seguridad, y en caso de que se interrumpa la conexión, por favor ingrese su número de teléfono móvil de 10 dígitos.","contactNameText":"¿Con quién tengo el placer de hablar hoy?"}},"isCobrowseEnabled":false},"serverUrl":"https://videobanking.citizenslc.com","status":"OK"}